QUOTES:
All orders accepted
only in writing - No verbal orders please
Quotes, Drawings and
terms will be sent to you by email or fax
with a
payment form for your approval
One of our
associates will call you to confirm you got the quote and answer any
questions you may have prior to ordering
ORDERING:
To order sign the
quote, terms and payment form and remit by email or fax
Timelines begin from
the payment date not the quote date. Please pay special attention to the bill to and ship to
address on your quote. Purchase orders from your company sent to Imperial
do not constitute an accepted order as we require signing of our quote,
terms and payment form.
For custom products,
a "shop drawing" only will be provided for sign off after the goods are
fully paid for. You cannot buy "shop drawings" without
purchasing the product
All sales are final
- no cancellations or exchanges
PAYMENT:
Full Payment by
certified check, Visa, Debt, MCard, Electronic Money Transfer
Canada: all
sales in Canadian Dollars - Taxes charged where applicable
USA or
International: all in US Dollars - Local taxes are your
responsibility
For international
sales - payment by electronic money transfer only
Credit purchases on
O.A.C. for orders over $50,000
CUSTOMER SERVICE
and STATUS REPORTS:
Once payment has
been received you will receive a confirmation and a second email to
provide a approximate manufacturing date. All production dates are
approximate plus freight times.
For any customer
service enquires send an email to
sales@imperialproductions.com
address it to Anne
Jones. Her staff will look into your enquiry and will email you back
once they have an answer
SHIPPING:
Once full payment is
received and processed, goods either go into production or
are shipped from one of our 4 warehouses by a third party freight carrier
with insurance on the goods. You cannot change the ship to address
once goods have been shipped.
We do not use non
approved 3rd party freight carriers. All deliveries require an adult
signature.
For those that
pickup from our warehouses by an approved third party freight carrier, you
must supply the bill of lading by email prior to pick up. We do not sign
any bill of lading if we are not the shipper. Once the good leave our
dock, all risk reverts to the insured carrier or consignee
RECEIVING:
If there are freight
damages, obvious or concealed, you must report these within 24 hours.
Any product issues must be reported to Imperial within 48 hours.
Open the goods and measure the products.
Imperial Productions
